To start the return process for your order, please enter your email address or phone number and the order number below.
What items are returnable?
- Understandably, personalized (engraved) jewelry items cannot be accepted for return, unless there is a manufacturing error or product defect.
- You have 14 days from the date you receive your order to make a return.
- We accept returns on full priced merchandise that has not been worn, altered, or washed. Please include a copy of your receipt with your return.
Here are a few things to keep in mind:
- We do NOT offer exchanges. However, you can order the item again and send back the one you don’t want.
- All shipping costs are non-refundable. The cost of shipping will be deducted from your refund.
- Refunds will be issued in the original form of payment within 5 business days from the date your return package arrives at our facility (please note that your banking institution may require additional days to process and post this transaction to your account).
- If you receive an item that is incorrect or damaged; please contact us at firstname.lastname@example.org within 48 hours of receiving the item.
Are there any charges for return?
You are responsible for the return shipping charges.
How do I return?
- Enter your order number and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email once the return request is approved.